Your GDPR Rights
Data Controller Information
Data Controller: Royale Belmont Ltd
Address: 121 Belmont Street, Richmond, Surrey TW9 1AB, United Kingdom
Website: faleonor.com
Contact: support@faleonor.com
Under the UK General Data Protection Regulation (UK GDPR), you have important rights over your personal data. This page explains these rights and how to exercise them.
Your Rights Explained
Right of Access
You can request a copy of all personal data we hold about you. We will provide this within one month of your request.
Right to Correction
You can ask us to correct any personal data that is wrong or incomplete. We will make changes promptly.
Right to Deletion
You can ask us to delete your personal data. This is also known as the "right to be forgotten".
Right to Restriction
You can ask us to limit how we use your data while we check its accuracy or legal basis.
Right to Portability
You can request your data in a format that lets you transfer it to another service easily.
Right to Object
You can object to us processing your data for marketing or based on legitimate interests.
How to Exercise Your Rights
To make a request about your personal data:
- Send an email to support@faleonor.com
- Include your full name and contact details
- Describe what you are requesting
- We may ask for ID to verify your identity
- We will respond within one month
There is no charge for most requests. Complex or repeated requests may take longer or incur a fee.
Withdrawing Consent
If we process your data based on your consent, you can withdraw that consent at any time. This includes:
- Marketing emails - click "unsubscribe" in any email
- Cookies - adjust your browser settings or use our cookie settings
- Other consent - contact us directly
Withdrawing consent does not affect any processing we did before you withdrew.
Managing Cookies
You can control cookies in several ways:
- Use the cookie banner when you first visit our site
- Change settings in your web browser
- Click the "Cookie Settings" link in our website footer
Note that blocking some cookies may affect how our website works for you.
When We May Not Comply
In some cases, we may not be able to fulfil your request:
- Legal obligations require us to keep certain records
- The request affects the rights of others
- Gaming regulations require data retention
- We need the data for legal claims
We will always explain our reasons if we cannot comply with your request.
Contact Us About Your Data
Email: support@faleonor.com
Phone: +44 20 8037 0395 (24 hour support)
Post: Data Protection Officer, Royale Belmont Ltd, 121 Belmont Street, Richmond, Surrey TW9 1AB
Complaints
If you are not happy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO).
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
We encourage you to contact us first so we can try to resolve any issues directly.