Privacy Policy
1. Introduction
Royale Belmont Ltd ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal data when you use our website faleonor.com and our services.
We are committed to protecting your personal information. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Royale Belmont Ltd, 121 Belmont Street, Richmond, Surrey TW9 1AB, United Kingdom
2. Information We Collect
We collect information in several ways:
Information You Provide
- Name, email address, and phone number when you contact us
- Booking details when you reserve rooms or services
- Payment information for transactions
- Identification documents for gaming registration
- Preferences and feedback you share with us
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our site
- Referring website addresses
- Device information
3. How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Process bookings and payments | Contract performance |
| Respond to enquiries | Legitimate interest |
| Send service updates | Contract performance |
| Marketing communications | Consent |
| Comply with gaming regulations | Legal obligation |
| Improve our services | Legitimate interest |
4. Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and choices
You can manage cookie preferences through your browser settings. Blocking some cookies may affect your experience on our site.
5. Data Sharing
We may share your data with:
- Payment processors to handle transactions
- IT service providers who maintain our systems
- Regulatory bodies as required by law
- Professional advisers including lawyers and accountants
We do not sell your personal data to third parties. All third parties must protect your data to the same standards we do.
6. Data Retention
We keep your data only as long as necessary:
- Booking records: 7 years after your stay
- Gaming records: As required by UK Gambling Commission
- Marketing preferences: Until you unsubscribe
- Website analytics: 26 months
After these periods, we securely delete or anonymise your data.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at support@faleonor.com.
8. Security
We protect your data using:
- SSL encryption for all data transfers
- Secure servers with access controls
- Regular security audits
- Staff training on data protection
9. Contact Us
For privacy questions or to exercise your rights:
- Email: support@faleonor.com
- Post: Data Protection Officer, Royale Belmont Ltd, 121 Belmont Street, Richmond, Surrey TW9 1AB
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.